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Our Newsletter


Shipping & Returns

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SHIPPING AND POLICIES

Standard Delivery Time:
Generally orders are shipped within (3) Business Days, excluding holidays. Standard shipping is USPS Flat Rate Box or UPS Ground and delivery time is between 1-6 days depending on your location. Your order is shipped from zip code 78754 and you can get the estimated delivery time to your zip code at www.ups.com or www.usps.com.

Standard Delivery Cost

$0.00 - $59.99 = $8.00
$60.00 - $99.99 = $12.00
$100.00 - & above = FREE

Express Delivery – 2nd Day Air
Packages will arrive in two working days. Fee w
ill be added to the standard delivery cost. 

$0.00 - $199.99 = $15.00 
$200.00 - $500.00 = $40.00

Shipping is not available for shipments to APO/FPO, P.O. Boxes. We only ship within the United States.

International Orders
Please email me at info@justjillcosmetics.com for ALL international orders.

Sales Tax
All orders shipped to an address WITHIN Texas are subject to sales tax of 8.25%.

Order Processing
Orders and credit cards can by processed by phone by calling (818) 606-7788. Orders are processed and shipped on business days only (Monday through Friday). Orders placed on Saturday and Sunday will be processed on the following Monday. Generally orders are shipped within (3) Business Days, excluding holidays. If you have any question regarding the status of your order, you may contact us at (818) 606-7788 or by e-mailing us at info@justjillcosmetics.com. Please include your order number with all inquiries.

Returns Policy
Due to the custom nature of our products, ALL SALES ARE FINAL. We cannot accept returns for refund, exchange nor credit. If you would like more information before you buy please feel free to contact us with your questions. Email us info@justjillcosmetics.com or call us (818)606-7788.

Damaged Items
If your package was damaged in shipment, save the box and notify us immediately at (818)606-7788 or info@justjillcosmetics.com. You have 24 hours from the date received to contact us for an exchange. All exchanges must be pre-approved. Exchanges will only be made after the first order is received. Shipping fees are not refundable. You CAN NOT exchange the product for another item. Exchanges are ONLY for the same items. Keep items in the original box. For your protection, please ship only via UPS or Flat Rate USPS. Be sure to insure your package and retain the tracking number. We cannot be responsible for packages shipped without a tracking number or insurance. No COD deliveries accepted. Ship to: Just Jill Cosmetics, 2120 Tin Can Drive, Austin, TX 78754.

Credit Card Payment
We accept the following credit cards thru a secure online payment center or we can process credit cards by phone:
Visa
MasterCard
Discover

Makeup & Skincare Availability
All skincare products are made FRESH to be sold FRESH. Due to the custom nature of our products we may be out of a particular item. In such a case, you will be contacted. You will have the choice of selecting an alternate item (Jill can suggest suitable alternatives) or being on the back order list. If you have any questions please email us info@justjillcosmetics.com or call us (818)606-7788. Please include your order number with all inquiries.

Privacy Policy
We will never share or sell your information with anyone for any reason. If you choose to join our mailing list, your e-mail address will be hidden from other viewers when an e-mail is sent out.

Maximum Purchase Policy
You can purchase a maximum of five items of a particular product or shade. We regret that we must limit your maximum purchase to $1000.00 per customer (not including shipping fees and sales tax).